Terms of Use

Welcome to Desert Vessel. By accessing or using our website, mobile app, and shipping services, you agree to these Terms of Use. Please read them carefully before creating an account or placing an order.

Acceptance of Terms

Using Desert Vessel means you accept these Terms of Use and our Privacy Policy. If you do not agree, please do not use our services. Continued use after updates means you accept the revised terms.

Account Registration

You must provide accurate and complete information when registering. You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately if you suspect unauthorized access.

Services

Desert Vessel provides shipping, logistics, and related services from Turkey to supported destinations. Service availability, transit times, and pricing may vary by destination, cargo type, and shipping method. We may update service details without prior notice when operationally required.

Orders, Inspection & Product Details

You are responsible for reviewing product details, quantities, addresses, and shipment information before confirming an order. Desert Vessel is not responsible for errors resulting from rushed inspection of colors, sizes, or product details. There is no general return or exchange policy unless we explicitly state otherwise for a specific case.

Customs, Duties & Delivery

Customs duties, taxes, and clearance procedures in the destination country are the receiver’s responsibility. Desert Vessel is not liable for delays or costs imposed by customs authorities. You must enter a correct delivery address; we are not responsible for address errors. For remote areas and villages, the buyer may need to collect goods from the nearest city or province.

Shipping Issues & Remedies

If goods do not arrive, arrive damaged during shipping under our responsibility, or become unavailable after payment, you may request a replacement of equal value or a refund according to our process. Refund timing depends on banking channels and is outside our direct control once initiated.

Payments

Payments are processed through secure, encrypted channels. Keep a copy of each purchase confirmation email. You confirm that payment details you submit are accurate and that you are authorized to use the selected payment method.

Prohibited Use

You may not use our services for unlawful purposes, prohibited goods, fraud, or any activity that harms Desert Vessel, our partners, or other users. We may suspend or terminate accounts that violate these terms.

Limitation of Liability

To the fullest extent permitted by law, Desert Vessel is not liable for indirect, incidental, or consequential damages arising from use of the site or services. Our liability for covered shipping incidents follows the remedies described in these terms and any applicable service agreement.

Changes to Terms

We may update these Terms of Use from time to time. The latest version will be published on this page with an updated date. Continued use of the service after changes constitutes acceptance of the updated terms.

Contact

For questions about these Terms of Use, contact us through the Contact Us page or the support channels listed on our website.